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Returns and Exchange Policy

At Hello Green, we take pride in the quality of our products and customer satisfaction. If you are not completely satisfied with your purchase, we offer an easy return and exchange process under the following conditions.

Returns & Exchanges

  1. Eligibility for Returns & Exchanges:
    • You have 14 days from the date of delivery to return or exchange your item(s).
    • The product must be in its original conditionunopened, and unused.
    • To be eligible, the item must have been purchased directly from Hello Green.
    • Returned items must be received within 30 days of initial delivery to the customer.
  2. Change of Mind Policy:
    • We do not offer a refund for a change of mind.
    • We do offer the option to exchange or receive store credit. Customers are responsible for the cost of return shipping.
    • We are more than happy to assist with your decision, so please feel free to get in contact before making your purchase.
    • In the event an order is cancelled at our discretion, a restocking fee of 10% will be charged to cover costs associated with cancelling the order.
  3. How to Return or Exchange:
    • To begin a return or exchange, please contact us at support@hellogreen.com.au with the following details:
      • Order number
      • Item(s) you wish to return or exchange
      • Reason for return or exchange
    • Once your return is approved, you will receive instructions on how to return the product(s).
  4. Return Shipping:
    • Customers are responsible for the cost of return shipping unless the product is faulty or damaged upon arrival.
    • We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.
  5. Refunds:
    • Once we receive your returned item(s), we will inspect it and notify you of the approval or rejection of your return.
    • If your return is approved, a refund or store credit for the purchase price will be issued.
    • Refunds are processed back to your payment method and may take 7-10 business days to be received.
  6. Exchanges:
    • We will exchange your product(s) for the same item if it is available. If the item is out of stock, a store credit for the purchase price will be issued.
    • Please contact us for any product exchanges, and we will guide you through the process.

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us immediately at support@hellogreen.com.au, and we will assist you with a replacement or a store credit.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items marked as sale or non-refundable.
  • Products that have been openedused, or damaged after delivery.
  • Gift cards.

Contact Us

If you have any questions or concerns about your return or exchange, please don’t hesitate to get in touch with our friendly team at support@hellogreen.com.au

Customer Service Hours: Mon - Fri: 9am – 5pm (ADST) | Sat - Sun: Closed