** Due to the ongoing bushfire activity, deliveries in a number of locations in ACT, WA, Victoria and NSW may be impacted. We apologise for any delays experienced. And our hearts go out to all those affected by bushfires, including creatures great and small. **
All orders are shipped using Australia Post or Fastway Couriers. Standard delivery is a flat rate of $9.95, or FREE for orders over $99** (see exceptions below). Express post next day delivery will incur additional charges, depending on the total weight of the order.
** An additional postage and handling surcharge may apply for orders (including those over $99 in value) to areas outside the East coast major regional and metropolitan centres, for orders over 5kg in weight or large in size. We reserve the right to charge additional shipping fees for large and commercial orders. We will contact you first to approve any additional charge.
Delivery - Same Day Dispatch Cut Off Time
^^ Orders made before 9AM will be dispatched same day (business days only, not weekends or public holidays), however some exceptions apply (e.g. pre-orders, or ceramic water purifier products made to order) in which case this is highlighted on the relevant product page. We regret that we are unable to ship same day if the order was made after the cut off time. See our Delivery Policy for estimated delivery timeframes to your location and to learn more.
Orders made before 9am will be dispatched same day (business days only, not weekends or public holidays) - some exceptions apply (e.g. pre-orders, or ceramic water purifier products made to order) in which case this is highlighted on the relevant product page. Otherwise most orders are processed and dispatched from Melbourne next business day after the order being placed. Our orders are shipped and delivered on business days; public holidays are excluded.
Standard Delivery Times: our estimated standard delivery times from when an order is placed are below. Please note, the following information is indicative only - delivery times may vary due to high volumes. Some exceptions apply (e.g. pre-orders, or ceramic water purifier products made to order) in which case this is highlighted on the relevant product page.
Express Post: For urgent orders, just select the express shipping option. Once your order is dispatched, Express Post Next Day Delivery is guaranteed if your address is in the Australia Post Express Post Next Day Delivery Network postcodes (check your postcode here in the 'Express Post Delivery Postcodes' section). If outside the Express Post network your parcel will receive the fastest possible delivery on a non-guaranteed basis.
Safe Delivery & Authority To Leave
All orders must be signed for on delivery unless you have given authority to leave goods without a signature (in the Delivery Instructions box in the Cart). Please note, however, if you have given authority to leave goods without a signature, you accept full responsibility if your parcel is lost or stolen from your property. If signature is required and you are not present when delivery takes place you should receive a 'calling card' explaining where to collect the parcel from the Post Office (or for couriers, how to arrange pickup or re-delivery).
Where do we Deliver?
Hello Green offers shipping to Australian addresses. Australia Post and Fastway Couriers provide a door to door service. They deliver to residential addresses and business addresses. When shipping to a business address please ensure that you specify the business name.
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