All orders are shipped using Australia Post or Fastway Couriers. Standard delivery is a flat rate of $9.95, or FREE for orders over $99* (see exceptions below). Express post next day delivery will incur additional charges, depending on the total weight of the order.
* An additional postage and handling surcharge may apply for orders (including those over $99 in value) to areas outside the East coast major regional and metropolitan centres, for orders over 5kg in weight or large in size. We reserve the right to charge additional shipping fees for large and commercial orders. We will contact you first to approve any additional charge.
Cut Off Time For Same Day Dispatch
** All orders made before 10AM will be dispatched same day (business days only, not weekends or public holidays). We regret that we are unable to ship same day if the order was made after the cut off time.
Orders made before 10am will be dispatched same day (business days only, not weekends or public holidays). Otherwise most orders are processed and dispatched from Melbourne next business day after the order being placed. Some exceptions apply (e.g. pre-orders, or products made to order) in which case this is highlighted on the relevant product page. Our orders are shipped and delivered on business days; public holidays are excluded.
Our estimated standard delivery times from when an order is placed are:
Where do we Deliver?
Hello Green offers shipping to Australian addresses.
Delivery is a door to door service. We can deliver to residential addresses, business addresses and PO boxes. When shipping to a business address please ensure that you specify the business name. All orders must be signed for on delivery. If you are not present when delivery takes place a postal card will be left and the parcel can be collected from the nearest post office at a later time. You can leave instruction to leave your parcel in a safe place (in the comments box in the cart) however please note by doing you take responsibility should the order go missing after it is delivered.
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