Contact Us

Get In Touch. We'd love to hear from you if you've got suggestions or need some help. Please choose how we can help you today.

General Enquiries

03 9775 4885

Customer Service Hours

Mon - Fri: 9am – 5pm (ADST) 
Sat - Sun: Closed


Hello Green
PO Box 265, Mount Eliza, VIC 3930

Press Enquiries: if you are a member of the press, please email us at

Popular Questions. To save you some time we've listed some common questions below which link to our Frequently Asked Questions.

Purchases & Payments

Will I get an invoice with my purchase?

Can I exchange an item?

Can I amend my order?

Can I pick up?

When will my item ship?

Delivery & Shipping

Where does Hello Green deliver goods?

What are your delivery charges?

What delivery method is used?

How long does it take to process my order and complete delivery?

Do I need to sign for my delivery?

Returns & Refunds

What happens if goods arrive damaged?

What happens if my goods are faulty? 

What happens if I change my mind and don’t wish to keep a product?

What are my options when I return an item?

How long will it take to receive a refund?