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General Enquiries

03 9770 8075

Customer Service Hours

Mon - Fri: 9am – 5pm (ADST) 
Sat - Sun: Closed


Hello Green
11 Enterprise Circuit
Carrum Downs,
VIC, 3201

Press Enquiries: if you are a member of the press, please email us at

Popular Questions. To save you some time we've listed some common questions below which link to our Frequently Asked Questions.

Purchases & Payments

Will I get an invoice with my purchase?

Can I exchange an item?

Can I amend my order?

Can I pick up?

When will my item ship?

Delivery & Shipping

Where does Hello Green deliver goods?

What are your delivery charges?

What delivery method is used?

How long does it take to process my order and complete delivery?

Do I need to sign for my delivery?

Returns & Refunds

What happens if goods arrive damaged?

What happens if my goods are faulty? 

What happens if I change my mind and don’t wish to keep a product?

What are my options when I return an item?

How long will it take to receive a refund?