Privacy Policy

At Hello Green, we take our customers’ privacy and security seriously. We are committed to protecting your privacy and security and complying with the Australian Privacy Act. The purpose of this Privacy Policy is to share the policies and procedures on the collection, use and disclosure of your information when you use our service. We use your personal data to provide and improve our service. By using our service, you agree to the collection and use of information in accordance with this Privacy Policy.

Collecting and using your personal data

(1) What information do we collect, and how is it used?

Depending on the activity, we may collect and hold a range of different information about you. This may include:
  • Personal Data (personally identifiable information that may include, but is not limited to):
    • Email address
    • First name and last name
    • Phone number
    • Address
  • Non-identifiable Usage Data:
    • Your IP address
    • Browser type and version
    • The pages on our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
    • The device used (computer, mobile, tablet)
Non-identifiable Usage Data is collected for analysis and to help us improve the website and services and products we offer to you. This data will not be used in any other way.

(2) How we get your consent, and enable you to withdraw consent?

When you provide Personal Data (including by not limited to; when you browse our website, sign up to receive our our email newsletter, make a purchase from us online or in store, arrange for a delivery or return a purchase) we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your Personal Data for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at:

Hello Green
11 Enterprise Circuit
Carrum Downs
Vic, 3201

(3) How we use your information

We may use your information for a range of purposes including:

  • To provide products to you, and maintain our Service
  • To provide better customer service and manage your account
  • To contact you about products, services, events, competition results, special offers, and other activities that might interest you.
  • To deliver targeted content or advertising to you
  • For other purposes including performing research and analysis
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the Service.
  • For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets

(4) How we hold and secure your Personal Data

The security of your Personal Data is important to us. To protect your personal information, we take reasonable precautions and follow industry best practices to secure your data and make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Our store is hosted on a secure e-commerce platform called Shopify, that uses TLS (Transport Layer Security) certificate, sometimes referred to as an SSL (Secure Sockets Layer) certificate to ensure that your information remains private and secure. The padlock symbol in your browser address bar shows the pages that are protected by the secure connection. For more information on the privacy practices of Shopify, please see However please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. This means we cannot guarantee its absolute security.

(5) Transaction and payment security

We may use the third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

(6) When we disclose your information

We may share your personal information with third party service providers that provide services and support functions for us. In general, the third-party providers used by us will only collect, use, process and disclose your information to the extent necessary to allow them to perform the services they provide to us.  Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Please note, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Australia and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

(7) Links to other websites

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

(8) Delete Your Personal Data

You have the right to delete or request that we assist in deleting the Personal Data that we have collected about you. Our Service may give you the ability to delete certain information about You from within the Service. To update, amend, or delete your information at any time simply email your request to

Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.

(9) Disclosure of Your Personal Data

  • Law enforcement -Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
  • Other legal requirements - The Company may disclose Your Personal Data in the good faith belief that such action is necessary to: Comply with a legal obligation; Protect and defend the rights or property of the Company; Prevent or investigate possible wrongdoing in connection with the Service; Protect the personal safety of Users of the Service or the public; Protect against legal liability
  • Business Transactions -If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

(10) Cookies

We use cookies and similar tracking technologies like web beacons to track the activity on our website. This helps us improve the Hello Green website and products we offer you. The technologies may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on your Device. You can instruct your browser to refuse all Cookies or to indicate when a cookie is being sent. However, if you disable cookies your user experience may be impacted.
  • Web Beacons. Certain sections of our website or our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that are used to count users who have visited those pages or opened an email and for other related website statistics.

The main types of cookies we use are:

  • Necessary / Essential Cookies -are essential to provide you with services available through the Website and to enable you to use some of its features.
  • Site Functionality Cookies - allow us to remember choices you make when using the Website and features like ‘Add to Cart’.
  • Site Analytics Cookies -used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.
  • Targeting or Advertising Cookies – used to delivery marketing and show advertising which is more likely to be of interest to you.

    Detailed Information on the Processing of your Personal Data 

    The Service Providers we use may have access to Your Personal Data. These third-party vendors may collect, store, use, process and transfer information about your activity on our service in accordance with their Privacy Policies. Third-party Service providers  include but are not limited to:

    • Site Analytics – Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. They do not contain any personally identifiable information.

      You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

      For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:
    • Email Marketing and Mailing Preferences -If you subscribe, we keep you up-to-date with special offers and products we think you'll like through emails. You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us as 

      We use SmartrMail Email Marketing Service Providers to manage and send emails to you. By subscribing to our email alerts you acknowledge that the information you provide will be transferred to SmartrMail for processing in accordance with their Privacy Policy and Terms of Use.  You can view their privacy policy at

      We may pass your name, address, email address and telephone number to a delivery service however, this will be solely for the purpose of processing a shipment and facilitating delivery of an order, or updating you on the status of an outstanding order and these details will not be used for any marketing purposes whatsoever.
    • Payments we may use the third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

      You can view payment processor privacy policies at:
      Shopify -
      PayPal -
      Zip Co Limited -
    • Online Advertising - we use the Google AdWords and Bing Ads to advertise on 3rd party websites, and may use the remarketing service to advertise on third party websites (including Google) to previous visitors to our site. Third-party vendors, including Google, use cookies and non-cookie technologies to serve ads based on someone’s past visits to our website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. 

      Some of these third-party vendors may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. You can use the following third-party tools to decline the collection and use of information for the purpose of serving You interest-based advertising:
    • The NAI's opt-out platform:
    • The EDAA's opt-out platform
    • The DAA's opt-out platform:

    You may opt-out of all personalized advertising by enabling privacy features on Your mobile device such as Limit Ad Tracking (iOS) and Opt Out of Ads Personalization (Android). See Your mobile device Help system for more information.

    The third-party vendors We use are: 

    Google Ads - Google Ads (AdWords) remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:

    Bing Ads - Bing Ads is an advertising service provided by Microsoft Inc. You can opt-out from Bing Ads by following the instructions on Bing Ads Opt-out page: For more information about Bing Ads, please visit their Privacy Policy:

      Children's Privacy

      Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers. If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

      Changes to this Privacy Policy

      We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

      Questions and Contact Information 

      If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at or by mail at 

      Hello Green

      [Attn: Privacy Compliance Officer]  

      Hello Green
      11 Enterprise Circuit
      Carrum Downs
      Victoria, 3201


      For the purposes of this Privacy Policy:

      Account means a unique account created for You to access our Service or parts of our Service.
      Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
      Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Hello Green, 11 Enterprise Circuit, Carrum Downs, VIC, 3201.
      Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
      Country refers to: Victoria, Australia
      Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
      Personal Data is any information that relates to an identified or identifiable individual.
      Service refers to the Website.
      Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
      Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
      Website refers to Hello Green, accessible from
      You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.