All orders are shipped using Australia Post or Fastway Couriers. Regular post delivery is a flat rate of $9.95, or FREE for orders over $99*. Express post delivery will incur additional charges, depending on the total weight of the order. Orders made before 10am will be dispatched same business day, otherwise most orders are processed and dispatched within 1 working day of the order being placed, and take 2-7 days for delivery (orders to remote areas may take up to 10 days). If exceptions apply (e.g. pre-orders, or products made to order) then this is highlighted on the relevant product page. See our Delivery Policy for estimated delivery timeframes to your location and to learn more.
* An additional postage and handling surcharge may apply for orders (including those over $99 in value) to areas outside the East coast major regional and metropolitan centres, for orders over 5kg in weight or large in size. We reserve the right to charge additional shipping fees for large and commercial orders. We will contact you first to approve any additional charge.
Please contact us if you have any concerns in relation to the quality of any of our products. We will refund or exchange any faulty item purchased from our store and reimburse any associated reasonable return postage costs, if the product is determined faulty through no fault of the customer. We guarantee our products against manufacturing defects, such as issues with any parts or material defects, for six months after purchase. We do not guarantee our products for issues related to wear and tear including rips, spills, scratches, chips, mould, fading, stains and odour. Please keep in mind that although many of our products are designed for children, they are not indestructible. See our Returns Policy to learn more.
30 Day Money Back Guarantee
You may return any product purchased from our store in its original packaging, unused, unopened and undamaged within 30 days for refund of the purchase price (you must pay the cost of return postage and refund of items purchased by voucher will be by reissue of voucher). Please contact us first to arrange a return and refund.
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