The chances are extraordinarily good that you'll be thoroughly satisfied with your purchase from us. But just in case something happens, we’ve have the following guidelines in place. This policy applies to products purchased from the website www.hellogreen.com.au for delivery within Australia.

Faulty Items

Please contact us if you have any concerns in relation to the quality of any of our products. We will refund or exchange any faulty item purchased from our store and reimburse any associated reasonable return postage costs, if the product is determined faulty through no fault of the customer. We guarantee our products against manufacturing defects, such as issues with any parts or material defects, for six months after purchase. We do not guarantee our products for issues related to wear and tear including rips, spills, scratches, chips, mould, fading, stains and odour. Please keep in mind that although many of our products are designed for children, they are not indestructible. Any refund will be credited to the original card or account used to purchase.

30 Days Money Back Guarantee

You may return any product purchased from our store in its original condition and original packaging, unused, undamaged, with all labels still attached and within 30 days for refund of the purchase price (you must pay the cost of return postage and refund of items purchased by voucher will be by reissue of voucher). Please contact us first to arrange a return and refund. 

How long will it take to receive a refund?

Once your goods have been received by Hello Green, please allow up to 5 working days for your refund to be processed.

What will happen if I return an item purchased with a gift voucher?

If any product purchased with a gift voucher is returned for a refund, the refund amount will be automatically credited to the original gift voucher.

Who gets refunded if I return a gift?

The refund will be credited to the original card or account used to purchase the gift.